How to add a shared mailbox on New Outlook/ Web Outlook
In Classic Outlook (Desktop Outlook), shared mailboxes are added automatically. However, in PWA Outlook or New Outlook, shared mailboxes must be added manually. This article provides guidance on how to add a shared mailbox to your New Outlook or Online Outlook environment.
Open New Outlook, PWA Outlook, or navigate to https://outlook.office.com in your web browser.
In the Outlook Pane on the left-hand side, locate the folder section. Click on the ellipsis (...) icon found within the folders section.
Select "Add shared folder or mailbox" from the menu that appears.
A pop-up window will prompt you to enter the email address associated with the shared mailbox that you wish to access. After entering the email address, click on "Add".
The shared mailbox will now appear at the bottom of the folder pane. You have the option to drag and rearrange its position within the pane according to your preference.
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